Select Complaint Type Incorrect Renewed Policy Issued (In Vehicle Usage, IDV, Premium, Etc .) All claim documents submitted & claim not settled Request for incentive or remuneration sent and reply not reced for more than one month Dispute against repossession made and reply not received for more than one month Legal Related Request for termination put up and reply not recd in one month Customer disputing dues and reply not recd in one month Any other request put up by customer and not replied in one month Disbursal not made Finance Amt.Dispute Renewal Insurance Policy Not received Int.Rate Dispute Int.Amt.Dispute Tenure Dispute Disbursal not made eventhough vehicle delived Collection Not Reflecting In The Cardex Contract to contract transfers ECS Amounts not reflecting in the cardex PDC Blocking PDC Returned to Branch After Termination PDC Swapping Refunds Suspense Clearance Charges to be reversed PDC Not Banked Rejection memo required Change in name, address or contact no Marketing Queries Process of termination ECS enquiry Insurance Policy Enquiry What are ODC charges / Terminal dues What is Outstanding Amt (Overdue) Query on details of Loan Query on Change Contact details Repayment Schedule Copy of Cardex EMI statement required Statement of Account Copy of Ammortization table To know the dues of A/c PMT dues Terminal dues KYC documentation PMLA PDC Blocking ECS Blocking Refund of Excess Amount Transferring of PDC to New Contract for cases with PDC factory Transfer of collection from one contract to another contract Retreival of PDC Retreival of ECS Mandate Pending for Customer Documents Approval of Regional Ops. West Approval of Regional Ops. North Approval of Regional Ops. East Approval of Regional Ops. South Approval of RBH West Cancellation of Receipts Cheque Cancellation of Receipts Cash ECS Rejection Memo Required (R7 report) PDC Inward Related Issues Approval of RBH North Approval of RBH East Approval of RBH South Approval of Regional Head Collection West Approval of Regional Head Collection North Approval of Regional Head Collection East Approval of Regional Head Collection South Approval of Business Head CAR Approval of Business Head CV Other Pending Approval Authority to Define in Complaints ECS Blocking Retrieval of ECS Mandate Retrieval of PDC Refunds Due Date Dispute Corporate Customer TDS Query Customer served incorrect Notice Customer did not receive finance amount but installment debited. Policy cancellation - Policy renewed by Customer and Co,- Credit in customer a/c posting from CRM at PMT- book as income Claim Status Required- what the pending requirements Agreement copy required Incorrect Contract start date. Contract normal but appearing in Cibil Report Branch has still not applied for termination Customer has still not received NOC. Dispute against Collection Agency Vehicle wrongly Repossessed Reposssesed vehicle sold without proper legal notice. Change in the name Change in RSPM No Change the chassis/ Engine No Vehicle model wrongly entered Guarantor not attached Stamping state wrongly entered Any other contract related query PIS Slips Required Sheba Properties NPA contract dues collected and entered in suspense a/c Vehicle Non finance By us so NOC required. Duplicate NOC -SAP -ORBIT-BHPC. Correction of Insurance detail At the time of Contract Booking New Insurance Company to be updated in System- For first year Rc & Policy Updation RTO Code Creation Blocking insurance renewals Additional premium for renewal of policies Reports of Pending Policy,Claim Insurance Claim Refund Issuing of NOC for Total Loss claims Insurance document required by legal cell Recovery done from insurance co transfer from suspense to vendor/ customer Policy Cancellation- Total loss /PMT NCB Refund Change of Renewal Insurance co Renewal cheque not received Renewal cheque lost Policy sent but not updated by HO Renewal policy premium wrongly updated Migration related issue Tds refund / credit ECS ? MICR Update Representation of cheques PDC - MICR Update Death Case Document Charges / Service charges / Stamping cherges not debited Syndicate Bank Slips / Axis Bank Card Required EMI pattern changed due to system error BR PAID UP Suspense to contract - ZSL Refund through suspense account Contract to contract - ZZZ ZLP Contract to contract - ZSL contract to suspense Queries Auto Debit Mandate verification Auto Debit related querries RTB MIS related Queries Preinception Cancellation Post Inception Cancellation Preinception Contranct Cancellation---Disbursed Cancellation in System Change Process RTO NOC Customer normal but received call for collection Cheques handed over to CRE / Collection Agency but not deposited Dispute Against Collection Agency Charges Vehicle Sold without proper notice Sale paper not received after sale of vehicle Legal Charges Incorrectly Debited Withdrawal of Legal Action BANK FOLLOW-UP INSURANCE RTGS CREDIT Documents/Approval Retrieval Of Bounce Cheques Axis Bank Bank Of Baroda Corporation Bank Corporation Bank City Union Bank Development Credit Bank Hdfc Bank Icici Bank State Bank Of India Syndicate Bank Syndicate Bank Syndicate Bank Federal Bank Federal Bank Punjab National Bank Punjab National Bank Bank Of Maharashtra Union Bank Of India Kotak Mahindra Bank Bank Of India Indian Bank Punjab National Bank Idbi Bank Ing Vysya Bank No Attention Given At The Branch No Attention Given At The Branch Campaign Management Staff Was Not Knowledgeable, Not Professional In Their Approach Sales Person Not Having Adequate Knowledge Wrong Commitment Given Customer Not Communicated Acceptance Or Rejection Of Loan Application Wrong Finance/Rate Of Interest In Sanction Letter Repossessed Vehicle Wrongly Sold Repossessed Vehicle Wrongly Sold Customer Not Informed Complete Break Up Of Dues By Cre/Collection Agent Customer Not Given Correct Receipt Ecs Authorizations Auto Debit Amounts Not Reflecting In The Cardex Auto Debit Blocking Auto Debit Rejection Memo Required (R7 Report) Retrieval Of Auto Debit Mandate Auto Debit Authorizations Das Amounts Not Reflecting In The Cardex Das Blocking Retrieval Of Das Mandate Das Authorizations Others Original Pan Receipt Pending Against Refund Issued Allahabad Bank System Issues Vijaya Bank Rsc Case Pending For Termination United Bank Of India Indusind Bank Dhanlaxmi Bank Dena Bank State Bank Of Travancore State Bank Of Mysore Oriental Bank Of Commerce Zzz To Zlp / Odc - Live Contract Cancellation Of Receipt